FAQ

FAQ - Frequently Asked Question


Q. Can a travel agent issue their own voucher?

Yes, you may issue conformation voucher in the name of your own company.

Q. Can a travel agency have their own logo on the voucher?

Yes, we will upload your logo & you may issue conformation voucher with your Company Logo.

Q. Are the hotel rates on your site per person or per night basis?

All rates quoted on our site for accommodation bookings are almost for the duration of the whole stay. But when multiple rooms are requested then the cost may vary from entire stay to per room cost, depending on the type of room chosen.

Q. Can I make a group booking?

For bookings that are for 10 or more persons, please send a mail to info@alfarestravel.com

Q. Is there an application fee?

There is no application fee.

Q. What currency are the rates shown in on the web site?

The prices are shown in various currencies when you make your search for accommodation or other service. The currency convertor is also displayed on the search results page and whenever you view your bookings.

Q. When do bookings have to be paid for?

The payment has to be made before cancellation deadlines and before you take a final printout of the voucher.

Q. What do I need to give my customers once the booking got confirmed?

Once the bookings have been confirmed and payment has been received, you must print the vouchers for your customer. The vouchers must be presented at reception at the time of check in, or to the service provider, as evidence that the services have been booked and paid for in advance. Failure to present the voucher may result in your customers being charged again (at the full service providers published rates) or the service not being provided.

Q. I need more assistance, who can help me?

Our reservation team is at your service 24/7 to give you further assistance. Please click check contact us column to get details.